In short, emphasis on emotion should be placed forefront in the mediation session and the underlying emotions should be uncovered and dealt with in order that one can then proceed to a conflict-free resolution.
There are, in short, two ways -- as Schnurman (2011) observes -- to handling workplace conflicts. Firstly, one can seek to minimize them by generating a healthy, communicative work environment. Secondly, one can skillfully resolve and defuse the issues once they arise. Arguments are a part of every workplace. How one deal with them determines the results -- and the results can be positive if dealt with in a constructive manner. Focusing on understanding and meeting the concerns of each party in a win-win maker may go a long way in accomplishing a more constructive outcome.
Reference
American Institute of Stress Workplace Stress
http://www.stress.org/workplace-stress/
CCR Int. About Workplace Conflict
http://www.conflictatwork.com/conflict/cost_e.cfm
Galaxy Global Communications Inc. CONFLICT RESOLUTION Management in the WORKPLACE - CONTINUED
Jameson, JK et al....
(2010) Facilitating Conflict Transformation: Mediator Strategies for Eliciting Emotional Communication in a Workplace Conflict, Negotiation Journal, 26, 25-48
Morrey, C (July 31, 2011 )WORK PLACE STATISTICS- the cost of turnover, loss of productivity and absenteeism.
http://conflictinworkplace.com/2011/07/31/work-place-statistics-the-cost-of-turnover-loss-of-productivity-and-absenteeism/
Myatt, M. (2/22/2012) 5 Keys of Dealing with Workplace Conflict, Forbes
http://www.forbes.com/sites/mikemyatt/2012/02/22/5-keys-to-dealing-with-workplace-conflict/
Univ. Of Colarado. Resolving Workplace Conflict http://hr.colorado.edu/fsap/healthtips/Pages/Resolving-Workplace-Conflict.aspx
Schnurman, M. (2011) How managers can resolve workplace conflicts effectively. NJ News
http://www.nj.com/business/index.ssf/2011/11/resolving_workplace_conflicts.html
Workforce.com (October 24, 2012 ) Kinder and Gentler: The New Path to Reducing Employee Turnover
http://www.workforce.com/article/20121024/NEWS02/121029978/kinder-and-gentler-the-new-path-to-reducing-employee-turnover
